Legal Documents
This page clearly explains how the information you provide while using r999 is collected, where it is stored, and how it is kept secure.
How r999 keeps your data safe — at a glance
Your personal information, password, and payment data are stored using 256-bit AES encryption. Hashed passwords cannot be read in plain text — even r999 staff cannot view your password.
AES-256 Hashed Password SSL/TLSYour name, mobile number, betting history, and any other personal information will never be sold or rented to advertisers or third-party companies. This is a non-negotiable policy at r999.
Sale Prohibited Rental Prohibited Fully ConfidentialR999 collects only the information genuinely needed to provide its services. We never ask for unnecessary or excessive data — because we believe collecting less means less risk.
Minimal Collection Purpose-based Transparent ProcessAfter an account is closed, personal data is deleted from our systems within a defined period. Any information retained for legal compliance is stored securely and used for no other purpose.
Automatic Deletion Retention Policy Legal ComplianceIn the event of a data breach, r999 will notify affected members within 72 hours via SMS and email. This transparency reflects our accountability to our users.
Notified Within 72 Hours SMS + Email Transparent ResponseYou can view, correct, or request deletion of your personal data at any time. This right belongs to every member, and r999 respects it.
Right to Access Right to Rectification Right to ErasureR999 (referred to herein as "we", "us", or "r999") is a trusted online betting and gaming platform in Bangladesh. We treat our members' privacy as a top priority. This Privacy Policy explains what types of information we collect when you use r999.express, how we use it, and how we keep it secure.
This policy applies to all r999 services — including the website, mobile app, and customer support channels. By continuing to use r999, you are agreeing to the terms of this policy.
In plain terms: We keep your data secure, never sell it, and do not use it for any purpose beyond what's necessary without your permission. Everything in this policy is written in clear, plain language.
R999 collects information through three main channels — what you provide directly, data collected automatically, and information received through third-party verification.
| Data Type | What Information | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & Identity Confirmation |
| Contact Information | Mobile number, email address | Account Management & Communication |
| Financial Information | Mobile banking number, transaction history | Payment processing & fraud prevention |
| Platform Usage | Betting history, login times, preferences | Service Improvement & Personalisation |
| Technical Information | IP address, device information, browser | Security Monitoring & Technical Support |
We never collect sensitive information such as religious beliefs, political opinions, or health data. r999 has no need for this type of information to provide its services.
R999 uses the data it collects for defined purposes. Each piece of data is tied to a clear reason:
We obtain separate consent before using your data for marketing communications. You can opt out of marketing SMS or emails at any time — either through your account settings or by contacting support.
R999 uses internationally recognised technology to keep your data secure. Our security measures are updated on a regular basis.
On data retention: information tied to active accounts is kept for as long as the account remains open. After an account is closed, financial transaction records may be retained for up to five years to meet legal requirements. All other personal data is deleted within six months of account closure.
The r999 security team monitors systems around the clock. If suspicious activity is detected, automated alerts are triggered and the affected account is temporarily secured.
The r999 website and app use cookies and similar tracking technologies to help improve your browsing and usage experience.
| Cookie Type | Purpose | Duration | Can It Be Disabled? |
|---|---|---|---|
| Maintaining login sessions, security | At session end | No (Required) | |
| Usage analytics & service improvement | 1 Year | Yes | |
| Remembering language and interface preferences | 30 Days | Yes |
You can disable non-essential cookies through your browser settings or our cookie management tool. Please note that disabling essential cookies may affect the functionality of certain platform features.
Every r999 member has specific rights over their own personal data. These rights are aligned with international privacy standards:
To exercise any of these rights, contact our support team via live chat or support@r999.express-. Requests are typically processed within 30 business days.
R999 services are intended solely for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.
Age is verified at the point of registration. If we become aware that a minor's information has entered our system for any reason, that data will be promptly deleted and the associated account will be closed.
If you know of a minor who is using r999, please contact us immediately at support@r999.express-. We will act promptly.
R999 uses certain third-party technologies and services to operate the platform. Every such partner is required to operate under strict data privacy agreements.
The r999 platform may contain links to third-party websites. r999 is not responsible for the privacy practices of those external sites.
R999 may update this Privacy Policy from time to time as needed. When changes are made:
For any questions about this Privacy Policy or to submit a request to exercise your rights:
Upon receiving a data request, r999 typically provides an initial response within 7 business days and completes the full process within 30 business days.
Most of us skip over the privacy policy when signing up for an online platform. But it's worth knowing what it says — because it tells you exactly where your name, mobile number, and transaction details are going, who can see them, and how well they're protected. That's precisely why r999 has written this policy in clear, accessible language — so every member in Bangladesh can read and understand it for themselves.
The mobile number provided at registration is used by r999 for three purposes only: as your account identifier, to send OTPs and security alerts, and to match your account with payment transactions. It is not used for any other purpose — and specifically, it is never shared with advertising companies, data brokers, or any other platform.
It's common to start receiving promotional calls from unknown numbers after signing up on certain platforms. That won't happen at r999 — we never sell or share your phone number. If you ever experience anything like this, please reach out to our support team.
No. Your betting history — which matches you've wagered on, the amounts, and whether you won or lost — is entirely private. Regular r999 staff cannot access this information. Only authorized personnel in designated departments may view limited data, and only for specific reasons such as dispute resolution or fraud investigation. Every such access is logged.
Live Casino game providers can access technical game data — but your name and mobile number are never shared with them. Game performance data and your personal identity are kept entirely separate.
Certain technical information is collected automatically when you use the r999 website or app. This includes your IP address, browser type, device model, and operating system. This data is used primarily for security purposes — for example, to alert you if your account is accessed from an unusual location.
For the mobile app, r999 requests only the permissions genuinely needed to provide its services. For example, redirecting to a payment app requires that permission — but access to your camera or contact list does not. If any permission during installation seems unusual, please contact support.
When you request account closure, r999 first confirms that all withdrawable funds have been paid out, then deactivates the account. The deletion of personal data begins within six months. Financial transaction records may be retained for longer as required by law, but will not be used for any other purpose.
You may request the complete deletion of your personal data. All information will be erased except for data that must be retained for legal reasons — and you will be notified once the deletion is confirmed.
R999 is earning a reputation as a trusted name in Bangladesh's digital services space because we genuinely respect our members' privacy. This isn't just a statement on paper — privacy is built into every system design decision and every technical choice we make.
If you have any concerns about your data support@r999.express-. You can also reach us via live chat. Our team is always ready to assist in detail.
For more details, visit our Terms & Conditions and Responsible Gaming page. Reading these three documents together will give you a clear and complete picture of r999's policies.
Safe & Secure
Your data is fully protected — and with that commitment, r999 is ready to give you the best betting experience possible. Get started in just two minutes via bKash or Nagad.