R999 Terms & Conditions — A Complete Guide to Using the Platform

R999 (hereinafter referred to as "the Platform", "we", or "r999") is an internationally licensed online betting and gaming service provider. By accessing r999.express or using any of our services, you are deemed to have fully accepted these Terms and Conditions.

This document constitutes a legal agreement between r999 and each registered member. If you have any questions before accepting these terms, please reach out to our support team — they are able to explain everything in detail in Bengali.

R999's services are for personal entertainment purposes only. Betting for commercial gain or on behalf of third parties is strictly prohibited.

To create an account on r999, the following conditions must be met:

• You must be at least 18 years old. Proof of age may be requested at any stage of the registration process.
• Each person may register only one account. Creating multiple accounts using the same mobile number, national ID, or banking details is strictly prohibited.
• All information provided during registration must be accurate and complete. Providing false information will result in account termination.
• The security of your account is entirely your responsibility. Never share your password or OTP with anyone.

After registration, you may be required to submit a photo of your National ID to verify your account. This verification is mandatory before your first withdrawal and is part of r999's security framework to protect all members.

R999 currently supports the following payment methods:

There are a few important things to keep in mind when making a withdrawal:

• Withdrawals can only be made to the same mobile banking number used for the deposit. To withdraw to a different number, please contact support.
• The maximum daily withdrawal limit is ৳10,00,000. Larger withdrawal amounts may require additional verification.
• Wagering requirements must be met before any bonus-derived funds can be withdrawn.
• If a withdrawal is delayed for any reason, please contact support within 48 hours.

The following rules apply when placing bets on r999:

• Once a bet is confirmed, it cannot be cancelled — however, the cash-out feature may be used if available.
• If a match is cancelled before it begins, the stake for that bet will be refunded.
• R999 reserves the right to void any bet confirmed at incorrect odds due to a technical error.
• Odds in live betting may change due to data feed delays. The odds confirmed at the time your bet is accepted are final.
• Placing coordinated bets across multiple accounts on a single event (arbitrage betting) is prohibited.

Specific to cricket betting: if a match is settled under the Duckworth-Lewis method, results are determined in accordance with international cricket DLS rules. If a match is abandoned due to rain, bets are generally voided and stakes refunded, though separate rules may apply for certain markets.

R999's bonuses and promotional offers are governed by the following rules:

• Welcome Bonus: New members are eligible for up to 100% bonus on their first deposit. To withdraw this bonus, a wagering requirement of 10x the bonus amount must be completed.
• Wagering Calculation: Sports Betting contributes the most toward wagering requirements (100%). Contribution rates may differ for slots and Live Casino games.
• Time Limit: Each bonus has an expiry date. Any unused bonus will be forfeited once the validity period ends.
• Multiple Bonuses: Multiple bonuses cannot be used simultaneously unless explicitly permitted.

The terms for referral bonuses, cashback, and seasonal offers are detailed on the respective promotion pages. Those specific terms should be read alongside these General Terms and Conditions.

R999 firmly believes that betting is a form of entertainment and should never be a source of financial stress. We encourage every member to play responsibly.

The following self-protection tools are available to you on r999:

• Spending Limits: Set your own daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
• Session Limit: You can set a time limit on how long you play in a single session.
• Cooling Off: Your account can be temporarily suspended for a period of 24 hours to 30 days.
• Self-Exclusion: For a longer break, you can request to suspend your account for as little as 6 months or close it permanently.

For more details, visit our Responsible Play View page.

R999 uses internationally recognised technology to protect your personal information and financial data. Every connection is secured with 256-bit SSL encryption.

• Your personal information is never sold or rented to any third party.
• No information is disclosed without a valid legal request from the relevant authorities.
• An automated SMS alert is sent whenever a suspicious login is detected.
• Regular third-party security audits are conducted.

For more details, visit our Privacy Policy View.

The following activities are strictly prohibited on r999 and may result in account termination and forfeiture of funds:

• Creating or operating more than one account
• Using bots, automated software, or artificial intelligence for betting
• Creating artificial bet patterns to exploit bonuses (bonus hunting)
• Placing opposing bets on the same event from multiple accounts (mirror betting)
• Money laundering or transactions involving illegal funds
• Exploiting technical vulnerabilities in the platform for personal gain
• Harassing or defrauding other members

Any member may request account closure at any time. All withdrawable funds must be withdrawn before the account is closed.

R999 reserves the right to suspend or close any account in the following circumstances:

• Upon evidence of involvement in prohibited activities
• If false information provided at registration is proven
• No account activity for an extended period (12 months or more) — inactive account
• By order of legal authorities

Before any funds are forfeited from an inactive account, three warning notifications will be sent via SMS and email.

R999 takes every complaint seriously. To raise a concern:

• Start by reaching out to our live chat support — you'll typically get a response within 2 minutes.
• Contact us by email: support@r999.express
• If the matter is not resolved via live chat or email, a formal complaint may be submitted.

In financial disputes, r999's decision is final unless overruled by a higher authority. That said, we are committed to reviewing every case as fairly as possible.

R999 reserves the right to modify these Terms & Conditions, in whole or in part, at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• All registered members will be notified via SMS and email of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms

If you do not agree to the updated terms, you may request account closure. You will be given the opportunity to withdraw any funds in your account before the changes take effect.